Terms and Conditions

Last updated: October 18, 2026

These terms apply to every order placed with RushPrintNYC, a trade name of Tri Star Graphics Inc., Hempstead, New York ("we," "us"). By placing an order on rushprintnyc.com, by phone or by email, you agree to them.

1. Orders and payment

  • Prices shown on the site are for the quantity, size, stock and options selected and, for mailing products, include postage as stated on the product page. New York sales tax is added where it applies.
  • Payment is due in full before production or mailing. We accept major credit cards online and by payment link, and wire transfer for phone orders.
  • An order is accepted when we have received payment and print-ready files. We may decline any order.

2. Proofs and approval

  • Every order receives a free file check. If we find a problem (missing bleed, low resolution, wrong size) we will fix it or contact you before printing.
  • A digital proof is sent for your approval. Check it carefully. Once you approve a proof, you are responsible for everything on it: spelling, phone numbers, addresses, colors, layout and content. We are not responsible for errors that were present on an approved proof.
  • Screen colors are not a color match. Printed colors may vary slightly from what you see on a monitor and between print runs.

3. Turnaround

  • Proofs are normally returned the same business day files arrive. Once a proof is approved and paid, most jobs are printed and entered into the mail or shipped the next business day.
  • Turnaround is counted in business days (Monday to Friday, excluding holidays) and starts when both payment and proof approval are received.
  • USPS delivery times are outside our control. Typical in-home delivery for EDDM and standard-mail postcards is 3 to 10 business days after entry; First-Class mail is faster. We cannot guarantee an in-home date.

4. Mailing services

  • EDDM and Mail the Neighbors: we mail to the carrier routes or address radius you select. Route counts and home counts come from USPS and third-party data and may differ slightly from the final piece count; you are billed for the quantity ordered.
  • Your own mailing list: you confirm you have the right to mail to every address you supply. Lists are run through USPS address standardization (CASS/NCOA) and undeliverable addresses may be removed; postage is not refunded for removed or undeliverable addresses.
  • Postage prices include delivery of your mail to USPS. Postage is non-refundable once mail has been entered.
  • We do not provide mailing lists on their own and do not keep or reuse your lists for anything other than your job.

5. Shipping

Shipped orders go by UPS, FedEx or USPS to the address you provide. Risk of loss passes to the carrier on pickup. Please inspect deliveries on arrival and report damage within 3 business days.

6. Cancellations, reprints and refunds

  • Orders may be cancelled for a full refund before proof approval. After approval, work already done (design, prepress, printing, list processing, postage) is billed and the balance refunded.
  • If we make a production error, we will reprint the job at no charge or refund the affected part. Please report problems within 7 days of delivery, with photos. Claims are limited to the amount paid for the job.
  • We do not reprint or refund for errors that were present on an approved proof, for minor color variation, or for USPS delivery timing.

7. Your content

You are responsible for having the rights to all artwork, logos, photos and text you supply, and for making sure your mail piece complies with the law (including USPS rules and, for political mail, disclaimer requirements). We may refuse jobs that are unlawful, defamatory or that we are not comfortable producing.

8. Design services

Design help is billed as shown on the site and includes a set number of revisions as described at the time of order. Finished design files for your job are yours once paid in full.

9. Communications

By giving us a phone number or email you agree we may contact you about your order. Marketing texts and emails are sent only with your consent; reply STOP to any text to opt out. See our Privacy Policy for details.

10. Limitation of liability

Our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses such as lost sales or missed deadlines, and we are not liable for delays caused by carriers, USPS, weather or events outside our control.

11. Governing law

These terms are governed by the laws of the State of New York. Any dispute will be handled in the courts of Nassau County, New York.

Contact

RushPrintNYC / Tri Star Graphics Inc.
Hempstead, NY
Phone: (516) 292-1506
Email: [email protected]